Terms and Conditions

general terms and conditions de biersalon

Version: September 2026

These general terms and conditions apply to contracts between De Biersalon and private consumers. They cover, among other things, ordering, payment, shipping, collection, pre-orders, age verification, returns and complaints.

article 1 definitions

In these general terms and conditions, the following definitions apply:

a. De Biersalon: Mr Roel van der Donk, trading as De Biersalon;

b. consumer: a natural person acting for purposes unrelated to their trade, business, craft or profession;

c. contract: the contract between De Biersalon and the consumer;

d. distance contract: a contract concluded without De Biersalon and the consumer being physically present at the same time, for example through the webshop, email or WhatsApp;

e. product: any tangible item offered by De Biersalon, including beer, wine, other drinks, merchandise, gift packs and other items;

f. pre-order: a product announced in advance that the consumer can reserve before it becomes available at De Biersalon;

g. day: a calendar day;

h. working day: Monday to Friday, excluding officially recognised public holidays in the Netherlands;

i. durable medium: any means that allows information to be stored for an appropriate period and subsequently accessed without alteration.

article 2 identity and contact details

Name: Mr Roel van der Donk, trading as De Biersalon

Business and return address: Kreijerstraat 6, 6101 CL Echt, the Netherlands

Email address: info@debiersalon.nl

WhatsApp and contact form: available through the contact page on the website

Website: https://debiersalon.nl

Chamber of Commerce (KvK) number: 82508534

VAT identification number: NL003694828B64

article 3 applicability

These general terms and conditions apply to every offer made by De Biersalon and every contract between De Biersalon and a consumer.
These terms are intended for sales to private consumers. Separate arrangements may apply to business contracts or other individually negotiated contracts.
The terms are made available electronically before the contract is concluded, in a way that allows the consumer to save them.
If an additional or differing provision conflicts with these terms, the provision most favourable to the consumer applies, unless mandatory law provides otherwise.
If a provision proves to be wholly or partly void or voidable, the remaining provisions continue to apply. The invalid provision will be replaced by a valid provision that reflects its purpose and intent as closely as possible without affecting mandatory consumer rights.

article 4 the offer

The offer includes a description of the products and their main characteristics that is as complete and accurate as possible.
Obvious mistakes, typographical errors or evident pricing and data-entry errors are not binding on De Biersalon. De Biersalon will inform the consumer as soon as possible.
Images represent the products as accurately as possible. Colours, labels, vintages and packaging may vary to a limited extent, provided the delivered product conforms to the contract.
If an offer has a limited validity period or is subject to special conditions, this will be stated with the offer.
Before the contract is concluded, the consumer receives the legally required information about, among other things, price, payment, delivery, the cooling-off period and any exceptions to the right of withdrawal.

article 5 formation of the contract

The contract is concluded when the consumer accepts the offer, meets the stated conditions and De Biersalon confirms the order or reservation.
For an electronic order, De Biersalon confirms receipt electronically. Until this confirmation has been sent, the consumer may terminate the contract.
De Biersalon takes appropriate technical and organisational measures to ensure secure electronic data transmission and a secure payment environment.
De Biersalon may refuse an order or make it subject to reasonable conditions where there is a justified reason, for example suspected fraud, misuse, a breach of age requirements or repeated failure to take up confirmed reservations.
De Biersalon provides the legally required information on a durable medium no later than delivery, or digitally after the contract is concluded.

article 6 prices and payment

Consumer prices shown in the webshop include VAT and other applicable taxes, unless expressly stated otherwise.
Any shipping costs and other mandatory charges are displayed before the order is placed.
The consumer pays using one of the payment methods offered at checkout.
Price changes do not affect orders that have already been confirmed and paid for, except where the change results from an obvious error that the consumer should reasonably have recognised.
The consumer must report inaccuracies in the payment details provided as soon as possible.
In the event of late payment, De Biersalon may charge statutory interest and reasonable out-of-court debt collection costs once the legal requirements have been met.

article 7 availability and stock discrepancies

De Biersalon aims to display stock levels accurately in the webshop. Due to simultaneous sales in the shop and webshop, breakage, damage or stock discrepancies, an ordered product may unexpectedly be unavailable.
If a product is unavailable, De Biersalon will first try to contact the consumer to discuss the options.
A product will only be substituted with the consumer’s express consent.
If the consumer cannot be reached in time or does not agree to a substitution, De Biersalon will refund the amount paid for the missing product. The other available products will generally be delivered.
If partial delivery would not reasonably be useful to the consumer, De Biersalon will discuss cancellation of the entire order free of charge.
If the entire order cannot be fulfilled, De Biersalon will refund all amounts received for that order.

article 8 conformity and statutory warranty rights

De Biersalon guarantees that the delivered products conform to the contract, the offer, reasonable requirements of quality and usability, and applicable legal requirements.
A commercial guarantee provided by De Biersalon, a manufacturer or an importer does not affect the consumer’s statutory rights.
The consumer must report a defect within a reasonable period after discovering it. A report made within two months of discovery is considered timely in all cases.
The consumer must give De Biersalon a reasonable opportunity to investigate the complaint and provide an appropriate remedy under the law.
Statutory rights relating to a defective product are not conditional on retaining the original shipping box or having unopened packaging.

article 9 minimum age and age verification

De Biersalon sells alcoholic products exclusively to consumers aged 18 or over.
By ordering alcoholic products, the consumer declares that they are aged 18 or over.
An available shipping service with age verification for recipients aged 18 or over is always selected. The parcel may only be accepted by a person aged 18 or over who presents a valid identity document on request.
Orders containing alcoholic products must not be left unattended because of the age verification requirement.
When an order is collected from the shop, De Biersalon verifies the recipient’s age and may request a valid identity document. The order will not be handed over if the recipient’s age cannot be established.
If an order cannot be delivered or handed over because the age requirements are not met, De Biersalon will contact the consumer.
If the failed delivery is attributable to the consumer, verifiable shipping and return costs actually incurred may be charged, to the extent permitted by law. No fixed cancellation fee applies.

article 10 delivery and shipping

De Biersalon processes, packs and ships orders with the greatest possible care.
The delivery address is the address provided by the consumer when placing the order. Before completing the order, the consumer must check that this address is correct and complete.
De Biersalon selects the most suitable carrier and shipping method for each order. The destination, weight and number of products may be taken into account. De Biersalon uses carriers including PostNL, DPD and DHL.
Orders shipped via PostNL that are placed before 1:30 pm from Tuesday to Saturday are generally handed over to PostNL on the same day. This is an expected dispatch timeframe, not a guaranteed delivery date.
International shipments via DPD or DHL are generally handed over no later than the next working day. Orders placed from Friday afternoon through to Monday are usually dispatched on Tuesday.
Dispatch schedules may vary on public holidays and during exceptionally busy periods, promotions, disruptions, extreme weather or other special circumstances.
After handover to the carrier, the consumer receives a shipping confirmation with tracking information, where available. A shipping confirmation or expected delivery date does not guarantee delivery on a specific day.
Within the Netherlands, parcels are usually delivered within one to two working days after dispatch. International delivery times vary by country, carrier and period. The stated delivery times are estimates.
De Biersalon fulfils an accepted order within 30 days at the latest, unless a different delivery period has been agreed. In the event of a delay or a complete or partial inability to fulfil the order, De Biersalon informs the consumer as soon as possible. Statutory rights relating to late delivery remain applicable.
Current shipping destinations, rates and thresholds for free shipping are listed on the shipping page and displayed at checkout. The rate shown when the order is placed applies to that order.
An exceptionally large or heavy order may need to be shipped in several parcels for safety reasons. De Biersalon submits any additional shipping costs to the consumer for approval before dispatch. No additional costs are charged without consent, and the consumer may cancel free of charge.
Shipping to a country or territory not normally offered is only possible following prior consultation and agreement on matters including the carrier, shipping costs, taxes, excise duties, import duties, return costs and other obligations.
The risk of damage or loss remains with De Biersalon until the order has been delivered to the consumer or a previously designated adult third party who is not the carrier.

article 11 collection from the shop

When placing an order, the consumer may choose collection from De Biersalon, Kreijerstraat 6, 6101 CL Echt.
Collection orders are usually prepared within 30 minutes. This is an estimated timeframe. The consumer receives a collection confirmation by email once the order is ready.
After receiving the collection confirmation, the consumer may collect the order during the current opening hours.
A paid collection order is stored free of charge for 30 days from the collection confirmation.
If the order has not been collected within 30 days, De Biersalon sends a written reminder giving a final period of 14 days to collect it or make another arrangement.
If this final period expires without action, De Biersalon may cancel the contract and resell the products.
After cancellation, the purchase amount is refunded using the original payment method. Only verifiable costs actually incurred or an actual reduction in value may be deducted, to the extent permitted by law.
Failure to collect an order does not automatically constitute withdrawal. The consumer must clearly state if they wish to withdraw from the contract.
If the consumer wishes to have the collection order shipped instead, the applicable shipping costs are communicated in advance, and shipment takes place after those costs have been paid.

article 12 pre-orders and reservations

De Biersalon may allow consumers to reserve products before they become available, including through WhatsApp. The release announcement states the main product information, price and expected availability, where known.
A response from the consumer is treated as a reservation request. The reservation is confirmed once De Biersalon has expressly confirmed it.
Arrival dates and delivery times are estimates. De Biersalon depends on breweries, suppliers, importers and carriers in this respect.
Pre-order products only need to be paid for after De Biersalon has received them and they are available to the consumer. The consumer will be notified.
Following this notification, the products generally remain reserved for three weeks. Within this period, the consumer pays for or collects the products, arranges shipping or agrees on a longer storage period.
If the consumer does not respond within three weeks, De Biersalon sends at least one reminder and gives the consumer a further seven days to respond or pay.
If this additional period expires without action, De Biersalon may cancel the unpaid reservation without further notice and resell the products.
De Biersalon may exclude a consumer from future pre-orders if they repeatedly fail to take up confirmed reservations, fail to pay or fail to respond to reminders. This does not affect regular webshop orders that have already been paid for.
If the supplier does not deliver a product, De Biersalon may cancel the reservation. Any amount already received will be refunded. Substitution only takes place with consent.
Before processing, the consumer may request that reservations and webshop orders be combined. This request must be clearly communicated in the order notes or directly to De Biersalon.
De Biersalon will try to fulfil the request but cannot guarantee this if the order has already been processed, packed or shipped. Any additional shipping costs will be communicated in advance.

article 13 damage, missing products and incorrect deliveries

The consumer is asked to report damage, leakage, breakage, missing products or an incorrect delivery as soon as possible after discovering the issue.
For assessment and any investigation, the consumer is asked to provide clear photographs of the outside of the shipping box, the shipping label, the inner packaging and the products concerned.
A request to report promptly does not limit statutory rights. However, the consumer must give De Biersalon a reasonable opportunity to investigate the report.
Where De Biersalon is responsible, it offers an appropriate solution, such as a replacement or refund. Store credit is only provided with the consumer’s consent.
Products are not replaced with other products without prior consent.

article 14 missing parcels and disputed delivery

If tracking information is not updated for an extended period, a parcel appears to be missing or the consumer has not received it despite a delivery notification, the consumer must report this to De Biersalon as soon as possible.
Where necessary, De Biersalon starts an investigation on the consumer’s behalf through shipping partner MyParcel. The consumer provides the information and statements reasonably required.
The investigation generally takes no more than 30 calendar days from its start.
If it becomes clear earlier that the parcel is permanently lost or has not been delivered correctly, De Biersalon will not unnecessarily delay a solution.
A delivery notification or tracking status is not automatically conclusive evidence that the order was actually delivered to the consumer or a designated third party.
If the order was not delivered correctly, De Biersalon offers a replacement free of charge or a refund, taking into account the consumer’s statutory rights and product availability.

article 15 incorrect details and failed delivery

The consumer must report an error in address or contact details as soon as possible. De Biersalon will try to amend the details while the order has not yet been processed or shipped, but cannot guarantee that this will still be possible.
If a parcel is returned for a reason reasonably attributable to the consumer, De Biersalon will contact them. This may include an incorrect or incomplete address, failure to collect from a collection point in time, refusal without a valid reason or the absence of a recipient who meets the age requirements.
If the consumer requests another shipment, they must pay the new shipping costs. This also applies if the original shipment was free.
If the order is cancelled following a failed delivery attributable to the consumer, verifiable shipping and return costs actually incurred may be deducted, to the extent permitted by law.
Paragraph 4 does not apply to a regular exercise of the statutory right of withdrawal. In that case, Articles 17 to 20 apply.
De Biersalon does not authorise parcels to be left unattended. Changes requested directly by the consumer from the carrier are not entirely within De Biersalon’s control. This does not release De Biersalon from its statutory responsibility if the carrier incorrectly carries out an instruction or age verification.

article 16 storage and handling after receipt

The consumer is advised to bring a delivered parcel indoors, open it and check its contents as soon as possible.
After correct delivery, the consumer is responsible for appropriate storage and handling of the products and must follow product-specific instructions on the product, packaging or product page.
Beer and wine should generally be stored in a cool, dry place away from direct sunlight. Additional instructions for specific products must be followed.
De Biersalon is not responsible for damage or loss of quality demonstrably caused by incorrect storage, extreme temperatures, direct sunlight, freezing or other improper handling after delivery.
This article does not limit statutory rights where the product was already defective on delivery, did not conform to the contract or insufficient instructions were provided.

article 17 right of withdrawal

The consumer may withdraw from a distance contract within 14 days without giving a reason, unless a statutory exception applies.
The cooling-off period starts on the day after the consumer or a previously designated third party who is not the carrier receives the product.
If delivery takes place in several shipments, the cooling-off period starts on the day after the final shipment is received. For an online collection order, it starts on the day after the order is collected.
The consumer may also notify De Biersalon of withdrawal before dispatch or receipt.
De Biersalon may ask for the reason, but the consumer is not required to provide one.

article 18 exercising the right of withdrawal

The consumer must clearly notify De Biersalon of their wish to withdraw before the cooling-off period expires.
This may be done using the model withdrawal form, the online withdrawal function, email or another clear statement. Use of the model withdrawal form is not mandatory.
Simply returning an order or failing to collect it is not a valid withdrawal notice.
After giving notice, the consumer has 14 days to return the products or drop them off at the shop.
Return address: De Biersalon, Kreijerstraat 6, 6101 CL Echt, the Netherlands.
The consumer bears the direct costs and the risk of return shipping. De Biersalon informs the consumer of this before the contract is concluded.
The consumer must pack the products carefully in packaging suitable for fragile bottles and cans and should preferably retain proof of postage and tracking information.

article 19 handling products during the cooling-off period

The consumer may only handle the product to the extent necessary to inspect it as they would be able to in a physical shop.
The consumer is liable for any reduction in value caused by handling that goes beyond what is necessary for this inspection.
Opening a bottle, can or other primary product packaging is not necessary to inspect the product. If a product has been opened, damaged, consumed or made unsaleable through the consumer’s actions, the resulting reduction in value may be deducted. This may amount to the full value of the product.
Products must, insofar as reasonably possible, be returned unopened, undamaged and in their original packaging. A different shipping box is permitted if the products are securely and properly packed in it.
A pack sold as a single combined product must be returned in full. A demonstrable reduction in value may be deducted for missing, opened or damaged components.
If products were purchased separately, the consumer may return only part of the order.

article 20 refunds and exceptions to withdrawal

De Biersalon refunds the amounts due no later than 14 days after receiving the withdrawal notice, but may withhold the refund until it has received the products or the consumer provides evidence that they have been returned, whichever occurs first.
In the event of full withdrawal, the purchase amount and the cost of the cheapest standard delivery option offered are refunded. Additional costs for a more expensive delivery method are not refunded.
In the event of partial withdrawal, the amount paid for the returned products is refunded. The original shipping costs are not refunded in that case.
Refunds are made using the same payment method, unless the consumer agrees to another method or store credit at no additional cost.
De Biersalon does not charge administration fees for refunds. Any permitted reduction in value may be deducted.
The right of withdrawal does not apply in cases excluded by law, provided this was clearly stated before purchase. These may include genuinely personalised products, products that deteriorate quickly or have a very short shelf life, sealed hygiene products covered by the statutory exception whose seal has been broken, and tickets for tastings or other leisure activities on a specific date or within a specific period.
Standard beer or gift packs and beer with a normal shelf life are not excluded from the right of withdrawal solely because of their composition, packaging or best-before date.

article 21 force majeure and special circumstances

Force majeure is a circumstance beyond De Biersalon’s reasonable control that temporarily or permanently prevents performance of the contract.
This may include extreme heat or frost, fire, flooding, severe traffic or weather conditions, strikes, government measures, outages and serious disruptions affecting suppliers, importers, MyParcel or carriers.
De Biersalon may temporarily postpone processing or shipping where this is reasonably necessary to prevent damage or where performance is temporarily impossible.
De Biersalon informs the consumer of any significant delay as soon as possible.
Where possible, De Biersalon offers a revised delivery date, an alternative chosen with the consumer’s consent or a refund.
If performance is permanently impossible, the part of the contract that cannot be fulfilled may be terminated, and the amounts paid for that part will be refunded.
The consumer’s statutory rights in the event of prolonged delay remain applicable.

article 22 complaints

Complaints about a product or the performance of the contract must be submitted to De Biersalon within a reasonable period after discovery, with a full and clear description, by email to info@debiersalon.nl, through WhatsApp or through the contact form.
De Biersalon responds to a complaint within 14 days of receipt. If more time is needed, the consumer receives an acknowledgement within this period indicating the expected further handling time.
The consumer and De Biersalon will first try to resolve a complaint through mutual consultation.
A requested short reporting period for transport damage does not limit statutory warranty or consumer rights.

article 23 liability

De Biersalon is liable for damage that is the direct and foreseeable consequence of a failure to fulfil its obligations attributable to De Biersalon.
De Biersalon is not liable for damage caused by improper use, incorrect storage or the consumer’s failure to follow the instructions provided.
No provision in these terms limits liability that may not be limited or excluded under mandatory law.

article 24 applicable law and disputes

Contracts between De Biersalon and the consumer are governed by Dutch law.
This choice of law does not deprive a consumer living in another Member State of the protection of mandatory provisions of the law that would apply without this choice of law.
Disputes will be submitted to the court having jurisdiction under the law.

article 25 changes to the terms

De Biersalon may amend these general terms and conditions. A contract is governed by the terms accepted by the consumer when entering into it.
Changes do not apply retroactively to the consumer’s disadvantage.
The current terms can be viewed at https://debiersalon.nl/pages/algemene-voorwaarden and can be saved by the consumer.